All shipping charges are your responsibility, unless waived by Aicha. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice.
Title to products passes from Aicha to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped.[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_toggle title=”Back Orders” el_id=”1483116495619-7bb41637-811f”]If the Tea product or item you have ordered is not available during purchase time, you may contact us to place a back-order, or select the option from the drop down if available.[/vc_toggle][vc_toggle title=”Returns” el_id=”1483117447713-ad56b3d5-2b16″]Simply fill out the information on your packing slip and email back to the seller, then you will receive a return label by email. Ship your return or exchange to our warehouse with return label. You can call customer service at (909)631-2895 for assistance for return process. Please pack the items carefully so that they do not break or become damaged.
All returns and exchanges must include the original purchase receipt in the package.
Purchases made with a credit card or debit card can be refunded to the same card. If the original form of tender has been lost or stolen, we will issue a check for the full amount of the return from our headquarters and mail it out to you immediately.
You may also reach us by email at firstname.lastname@example.org.
Return your package to:
Aicha Tea Company Inc.
5181 Edison Ave.
Chino, CA 91710[/vc_toggle][vc_toggle title=”Return and Exchange Policies” el_id=”1483117259471-c7389a73-4a81″]Aicha strives to provide the best possible customer service and the perfect shopping experience for each order. If you are not completely satisfied with your order, you may return or exchange eligible items in new and unused condition with original packaging within 7 days of purchase for either a refund or exchange as described below.[/vc_toggle][vc_toggle title=”Warranties” el_id=”1483117613621-e012b0ea-6f96″]Aicha products may be returned or exchanged in accordance with the policies described above. THIS IS THE ONLY GUARANTEE OR WARRANTY YOU GET FROM AICHA TEA COMPANY INC. RELATING TO THE PRODUCTS YOU PURCHASE. AICHA MAKES NO OTHER GUARANTEE OR WARRANTY, AND EXPRESSLY DISCLAIMS ALL, REPRESENTATIONS, WARRANTIES, AND CONDITIONS, WHETHER IN WRITING, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PRODUCTS ARE PROVIDED BY AICHA “AS IS” AND WITHOUT WARRANTY OF ANY KIND.
Some states or jurisdictions do not permit certain limitations of warranty or liability and, where applicable, the foregoing provisions shall not be applicable[/vc_toggle][vc_toggle title=”Governing Law; Venue” el_id=”1483117658758-45406e4c-ae08″]These Terms and your purchase of products from AICHA through the Site shall be governed and construed in accordance with the laws of the State of California, without resort to its conflict of law provisions to the contrary. You agree that any action at law or in equity arising out of or relating to these Terms or your purchase of products shall be filed only in the state and federal courts located in Los Angeles County, California and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms.[/vc_toggle][/vc_column][/vc_row]