[vc_row][vc_column][vc_custom_heading text=”AICHA TEA TERMS OF SALE” font_container=”tag:h2|text_align:center” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text]PLEASE READ THESE TERMS OF SALE (“TERMS”) CAREFULLY. EXCEPT TO THE EXTENT THAT YOU HAVE ENTERED INTO A SEPARATE WRITTEN AGREEMENT WITH AICHA TEA (“AICHA”) THAT SUPERSEDES SOME OR ALL OF  THESE TERMS, THESE TERMS APPLY TO YOU AND YOUR PURCHASE OF ANY PRODUCTS  FROM AICHA  THROUGH ITS WEBSITE, LOCATED AT WWW.AICHATEA.COM,. THESE TERMS ARE SUBJECT TO CHANGE WITHOUT PRIOR WRITTEN NOTICE AT ANY TIME, IN AICHA’S SOLE DISCRETION. BY PLACING AN ORDER FOR PRODUCTS THROUGH THE SITE, YOU AGREE TO BE BOUND BY AND ACCEPT THE TERMS AND CONDITIONS IN EFFECT AT THE TIME OF SUCH ORDER. ALL SALES THROUGH THE AICHA WEBSITE ARE EXPRESSLY CONDITIONED UPON YOUR AGREEMENT TO THESE TERMS IN ADDITION TO AICHA’S TERMS OF USE.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_separator style=”double” border_width=”3″][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_toggle title=”Your Account at Aicha Tea (Online Store) ” el_id=”1483116495277-57b4ae12-11c3″]When you make a purchase from the Aicha Tea Site, you will need to create an account as part of the checkout process. You will need to subscribe to an official account on Aicha to explore our Tea Store Online. The Online Store will not display without a user account. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You further agree to accept responsibility for all purchases and activities that occur under your account.[/vc_toggle][vc_toggle title=”Acceptance of Order” el_id=”1483116495346-3e67859a-c7fc”]Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all the information required by us to complete your order. Once a properly completed and accepted order, together with  authorization of your form of payment is received, we will promptly place your order in line for shipment.[/vc_toggle][vc_toggle title=”Errors” el_id=”1483117542615-34c34281-e38c”]We attempt to be as accurate as possible; however, we do not warrant that all product descriptions, photographs, pricing or other information on the Site are accurate, complete, current, or error-free. In addition, all weights and size dimensions are approximate. If a product offered by Aicha is not as described or pictured, your sole remedy is to return it in an unused condition for a refund. In the event of an error, whether on the Aicha Site, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole solution in the event of an error is to cancel your order and obtain a refund.[/vc_toggle][vc_toggle title=”Pricing and Availability” el_id=”1483116495432-a4d42f49-dc82″]All prices for products (and the associated costs of shipping including tax) are shown in U.S. dollars (USD). All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates and or coding error during website updates or upgrades.[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_toggle title=”Payment Terms” el_id=”1483116495485-283d2780-5f0f”]Aicha currently accepts Visa, MasterCard, American Express, Discover credit cards. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.[/vc_toggle][vc_toggle title=”Privacy” el_id=”1483117495474-842dc222-7a42″]Please refer to our Privacy Statement for information about how Aicha collects, uses and discloses personal information from users of the Site.[/vc_toggle][vc_toggle title=”Limitation of Liability” el_id=”1483117582869-f3f0bb21-97eb”]AICHA WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY, EXCEPT AS EXPRESSLY PROVIDED HEREIN. TO THE FULL EXTENT PERMITTED BY LAW, AICHA’S LIABILITY SHALL BE LIMITED TO THE AMOUNT PAID FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.[/vc_toggle][vc_toggle title=”Shipping Terms and Policies” el_id=”1483116495571-406f0cdb-43bb”]We try to ship all orders for in-stock items within one (1) business day from original order. Our standard business hours are Monday through Friday, 8:00 a.m. to 5 p.m. current Pacific (either Standard Time or Daylight Saving Time, as applicable) Standard shipping is typically via the U.S. Postal Service and you should allow five (5) to eight (8) business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice.

All shipping charges are your responsibility, unless waived by Aicha. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice.

Title to products passes from Aicha to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped.[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_toggle title=”Back Orders” el_id=”1483116495619-7bb41637-811f”]If the Tea product or item you have ordered is not available during purchase time, you may contact us to place a back-order, or select the option from the drop down if available.[/vc_toggle][vc_toggle title=”Returns” el_id=”1483117447713-ad56b3d5-2b16″]Simply fill out the information on your packing slip and email back to the seller, then you will receive a return label by email. Ship your return or exchange to our warehouse with return label. You can call customer service at (909)631-2895 for assistance for return process. Please pack the items carefully so that they do not break or become damaged.

All returns and exchanges must include the original purchase receipt in the package.

Purchases made with a credit card or debit card can be refunded to the same card. If the original form of tender has been lost or stolen, we will issue a check for the full amount of the return from our headquarters and mail it out to you immediately.

You may also reach us by email at info@aichatea.com.

Return your package to:
Aicha Tea Company Inc.

Returns Dept.
5181 Edison Ave.
Chino, CA 91710[/vc_toggle][vc_toggle title=”Return and Exchange Policies” el_id=”1483117259471-c7389a73-4a81″]Aicha strives to provide the best possible customer service and the perfect shopping experience for each order. If you are not completely satisfied with your order, you may return or exchange eligible items in new and unused condition with original packaging within 7 days of purchase for either a refund or exchange as described below.[/vc_toggle][vc_toggle title=”Warranties” el_id=”1483117613621-e012b0ea-6f96″]Aicha products may be returned or exchanged in accordance with the policies described above. THIS IS THE ONLY GUARANTEE OR WARRANTY YOU GET FROM AICHA TEA COMPANY INC. RELATING TO THE PRODUCTS YOU PURCHASE. AICHA MAKES NO OTHER GUARANTEE OR WARRANTY, AND EXPRESSLY DISCLAIMS ALL, REPRESENTATIONS, WARRANTIES, AND CONDITIONS, WHETHER IN WRITING, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PRODUCTS ARE PROVIDED BY AICHA “AS IS” AND WITHOUT WARRANTY OF ANY KIND.

Some states or jurisdictions do not permit certain limitations of warranty or liability and, where applicable, the foregoing provisions shall not be applicable[/vc_toggle][vc_toggle title=”Governing Law; Venue” el_id=”1483117658758-45406e4c-ae08″]These Terms and your purchase of products from AICHA through the Site shall be governed and construed in accordance with the laws of the State of California, without resort to its conflict of law provisions to the contrary. You agree that any action at law or in equity arising out of or relating to these Terms or your purchase of products shall be filed only in the state and federal courts located in Los Angeles County, California and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms.[/vc_toggle][/vc_column][/vc_row]